FAQs

Shipping & Turnaround Times

Free Shipping Over $100 or $15 Flat Rate

Carefully packaged in a custom-made box to ensure they arrive in the same condition they left us and fully trackable Australia Wide using our Courier Network

Please allow 3 weeks for printing, packaging and framing of your items.

Carefully packaged in archival wrapping either in a hard sleeve or mailing tube to ensure they arrive in the same condition they left us and fully trackable Australia Wide using our Courier Network.

Please allow 7 business days for printing and packaging of your items. 

Prints & Printer

Our current Canvas Stock is ILFORD GALERIE Canvas Natural 340g/m². This is a cotton/polyester blend canvas with a matt surface and natural tint. With no added optical brightening agents in the coating layer, this canvas offers stunning colour reproduction thanks to a wide colour gamut that enhances rich colours and provides deep, dense blacks.

Our current Paper Stock is Epson Enhanced Matte 189g/m². This quality heavyweight media is extremely flexible. It has been designed to suit a wide range of applications including promotional pieces, fine art, photographs, and posters. It provides images with sharp detail, high colour saturation and a high gamut. It is quick drying with a flat matte finish and a bright white base that accentuates highlights and tones.

Our printer is a state-of-the-art Epson SureColor P10070 44" which has superior print quality by using a 2400x1200dpi heat-free PrecisionCore Micro TFP print head with VSDT.  It provides consistent and predictable output in ultra-high resolution with superior half tones and an optimised ink density. It offers superb colour by using 10 cartridges of Epson UltraChrome Pro ink which provides prints with a high dMax and a wide colour gamut. It also offers superior Black & White prints by producing gallery quality images with dedicated Photo & Matte Black ink lines for imagery on paper or canvas.

UltraChrome Pro ink is based on Epson's famous K3 & HDR ink. It has an aqueous (water based) all-pigment construction that has been designed for professional and commercial print production. The formulation provides an extended gamut with superior colour accuracy and archival level image stability.

The ink dries quickly to produce prints that are water and scratch resistant. The ink set includes Vivid Magenta for brighter blues and pinks as well as Light and Dark Grey for improved balance with neutral greys, reduced bronzing and minimal colourcasts/colour twist.

The Pro formulation features improved Matte and Photo Black inks that provide an enhanced Dmax for brighter prints with an enhanced tonal range in both Black & White and colour. It also features a new Yellow ink that provides further durability with increased UV light resistance.

Gift Cards

As soon as you have paid for your gift card it will be emailed to the email address you provide in checkout - if you want it sent directly to someone else please use their email or simply forward it onto them once you receive it in your inbox.

Returns Policy

All items are custom made-to-order for our clients, and not pre-made as such, therefore once an order is placed, it is not possible to be refunded for simply change of mind.

Please ask any questions prior to purchase if you are unsure, we are more than happy to assist you. Colours may vary slightly from each screen and monitor both for framing options and upload images.

We will replace or refund your item, if goods are delivered faulty, been damaged in transit by our couriers.